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How technology transforms travel experiences

Travel experience technology Travel experience technology
Mamta Mukherjee Avatar

We live in a hyperconnected world that offers us immense benefits and has played a key role in transforming how we interact, work and live. Continuous flow of information and real time updates from a variety of sources have brought convenience to life. Indeed, technology and its solutions have given us freedom and choices to experience and do more.  

Smart Travel 

It is no secret that the travel and tourism industry has also been heavily revolutionized by technology. The travel industry has witnessed significant changes. As consumers are moving away from printed brochures, they are no longer relying on telephone bookings for their stay, but instead are getting help from artificial intelligence and travel tools to plan their trip.  

Approximately 25% of travel and hospitality companies use chatbots to facilitate general inquiries or bookings, according to Statista. A travel chatbot is expected to save customers time and money, according to 87% of customers. 

The survey also found that 37% of users use smart chatbots to compare booking options and arrange travel plans, while 33% use them to make reservations at hotels or restaurants. The process is fast, efficient and delivers greater customer satisfaction.    

I have been an active traveler and have explored 12 countries. As a result of my travels, I have been exposed to different flora, fauna, and seasons in various countries and continents. My favorite thing about traveling is exploring unheard landscapes, and technology helps me plan my trips efficiently.   

AI Travel Companions 

No matter whether you are traveling with family, friends, or alone, AI can help you plan your trip more efficiently than ever before. A study by TripAdvisor said 45% of users use smartphones as their primary travel tool. Various apps are available that can assist you in making informed and safe decisions before and during your trip, ranging from flight deals, weather report to encrypted messaging to translation services and personal health. 

The convenience of having everything at your fingertips makes it unnecessary to take a lengthy route. 

Here are some ways to enhance your travel experience with technology-  

1. Perfect Planning  

Your only job is to fix a destination and leave the rest to your AI travel planner that generates custom itineraries for your tour. A user will have to do enter their destination, travel dates, and preferences. For those who believe in making last-minute trips, this planner is there to help you out. 

2. Secure & Connected  

When traveling abroad, staying connected is crucial for both safety and convenience. There are apps that offer cross-platform encrypted messaging service. Using Wi-Fi or a data network, you can make and send free international calls and text messages. Signal App has got good reviews, it allows you to also send files, photos, videos, and voice notes through the application.  

3. Transport at Ease 

When technology intervenes and gives you the best options, you can plan your itinerary stress-free. Forget the distance from your hotel to iconic places and sign up for an App that gives you information on flight paths, bus routes, trains and ferry schedules. You can create a budget trip by opting for cost-effective transportation options. 

4. Your Travel Buddy – Chatbots  

At a remote location and on a different border, it works as your friend. These AI Chatbots are available 24/7 and can assist you with your queries, offering entertainment, and personalized recommendations. You can also access them in many languages, and they are a great tool when traveling abroad and in a different time zone. Zendesk & Botsonic are very popular in this segment. 

5. Your Fitness Matters 

Help is just a tap away with the International SOS Assistance App. It’s easy to register your trips and manage your itinerary. The user can also browse about the destination’s culture and norms. Also, you will be able to receive medical and security push alerts for your area when you sign up. 

As you can see, the list is endless, and it depends entirely on what we wish and how much we read and research to make our travel experience an incredible one. In the times to come, travel will become even more exciting as technology advances. 

Whenever it comes to technology, it is never too late to explore the tech realm. 

author avatar
Mamta Mukherjee
Senior Customer Success Manager, Unifyed